Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are Swiss Arabian perfumes long-lasting?
Yes, our fragrances are crafted with high concentrations of premium perfume oils, including traditional Oud and Dehn El Oud, ensuring exceptional longevity and sillage that lasts all day.
What is the difference between Concentrated Perfume Oil and Eau de Parfum?
Concentrated Perfume Oils (CPO) are alcohol-free and applied directly to the skin for a personal, intimate scent. Eau de Parfum (EDP) contains alcohol to help the scent project further and is typically sprayed on clothing and skin.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location, generally arriving within 7-14 business days depending on customs clearance.
Can I return a fragrance if I don't like the scent?
We offer a 14-day return policy for unopened and sealed products. Due to hygiene and safety regulations, we cannot accept returns for bottles that have been opened or sprayed.
Are your products authentic?
Absolutely. When you shop directly from our official store, you are guaranteed 100% authentic Swiss Arabian products, manufactured in our state-of-the-art facilities in the UAE.
What payment methods do you accept?
We accept all major credit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.